If an expected payment hasn’t arrived, please first check the merchant portal to view the payment status. The available statuses are:
Pending: This means the payment hasn’t yet been made by your customer
Completed: The payment should have arrived with you
Rejected: Either the customer has rejected the payment request, or the bank has
If the payment has been rejected or shows as completed but you have not received the funds, please get in touch with us here and we’ll investigate the issue.
Sometimes, your customer may authorise the payment but it displays as pending for a while and the funds haven’t hit your account. While faster payments should only take seconds, payments can take longer on rare occasions but must arrive by the end of the following business day.
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